We have modified our Box Office processes for the 2021-22 performance season, most notably communicating with patrons by phone and email. As a result, the NEC Box Office will not be open for in-person sales.
NEC’s Jordan Hall Box Office staff will be available to answer questions, to facilitate advance ticket sales to patrons, and will offer same-day ticketing services. NEC will continue digital ticketing services for the 2021-22 concert season.
All members of the NEC community, as well as visiting guests and the general public, are required to hold a ticket for each NEC concert. If you wish to reserve a ticket for an NEC concert, please visit the Concerts & Events listing page and select the concert you would like to attend. If you wish to buy tickets for an outside organization, please visit their website directly to purchase tickets.
The Box Office hotline is open Tuesday through Thursday from 11 a.m. to 2 p.m. and can be reached by calling (617) 585-1260.
We thank you for your flexibility and commitment to ensuring a safe and healthy experience for all patrons joining us at New England Conservatory. It is our pleasure to work with you in navigating these circumstances, and please do not hesitate to contact the NEC Box Office with any questions.
Frequently Asked Questions
COVID-19 Requirements & Restrictions
Am I required to wear a mask?
Yes. Everyone must wear a mask while on NEC's campus at all times, regardless of vaccination status. There are no exceptions.
Am I required to provide proof of vaccination or a negative test result?
Yes. NEC requires all patrons to present proof of vaccination or a negative COVID-19 test at the point of entry to Jordan Hall during ticket checks. A negative COVID-19 test must either be a PCR test taken within the last 72 hours or an antigen test taken within the last 24 hours. Proof of vaccination may be in the form of a physical vaccination card or legible and identifiable scan, photo, or digital record of vaccination.
Is NEC allowing full capacity at concerts?
No. The maximum audience capacity we are allowing for patrons in Jordan Hall for the 21-22 concert season is 480 persons, with distance between every seat in order to ensure safe distancing within Jordan Hall at all times. We regret that we are unable to permit group seating options at this time.
What other restrictions and guidelines is NEC following in order to ensure the safety and wellness of performers and audience members?
Performances will be limited to a maximum of 90 minutes total, without intermission, in order to minimize complications associated with audience management and ventilation needs.
NEC will not be offering concessions or merchandise tables this season. Please be aware we are not allowing food and beverage of any kind to enter the hall.
In order to seek to ensure a safe and healthy performance experience for all involved in compliance with NEC’s COVID-19 requirements and restrictions, NEC reserves the right to refuse entry or remove any individuals for for any of the following reasons:
- Lack of adherence to described vaccination standards.
- Lack of adherence to described social distancing standards.
- Failure to comply with described masking requirements.
- Indication of health issues or other symptoms for any individual upon arrival to NEC facilities.
Do I need tickets for all Jordan Hall concerts?
Yes. All members of the NEC community, as well as visiting guests and the general public, are required to hold a ticket for each concert at NEC. Reserve your ticket here
I had my tickets emailed to me, what do I do?
On your confirmation email, there will be a PDF attachment that serves as your tickets. When you arrive please show this ticket to the usher on your smartphone or tablet. Our ticket scanners work best when your screen brightness is set to maximum. If you prefer, you may print them out and present the physical copies for scanning.
Can I reserve tickets in person?
For NEC concerts, you can only reserve tickets in person 30-60 minutes before the start of the performance. Due to large crowds arriving at this same time, we suggest to reserve your tickets ahead of time. See Concerts & Events
For other concerts presented by external organizations (such as Boston Baroque, Handel & Haydn, and Celebrity Series), this varies by night. Please contact the presenting organization directly to find out more.
Can I reserve tickets over the phone?
Yes. The Box Office hotline is open Tuesday through Thursday from 11 a.m. to 2 p.m. and can be reached by calling (617) 585-1260.
I have seats 2 and 4 – are they next to each other?
Yes. Seats are numbered even on the right, odd on the left, and consecutive hundreds in the middle.
I've lost my ticket, what do I do?
If you bought tickets from the NEC Box Office or on the NEC website, inquire about reprinting tickets by calling (617) 585-1260 or emailing the Box Office. If you bought tickets directly from the presenting organization, you must inquire by contacting them directly.
I can't make a performance. Can I get my money back?
You must contact your point of purchase to request a refund. All presenting organizations decide if they allow refunds or exchanges. Please inquire with them directly.
Do I have to enter in my information every time I order a ticket through the NEC Box Office?
No. You can now choose to save your information by creating an Express Login account here. You can use your account to make ticket reservations easier and more seamless. When you add tickets to your cart and check out, your contact information will automatically be filled in.
If you experience any difficulties, please call the NEC Box Office at (617) 585-1260.
Are there any seats with obstructed view in NEC's Jordan Hall?
Yes. Due to the semi-circular shape of Jordan Hall, there are some seats that are considered to have a partially obstructed view. In any of these seats, a small portion of the stage will not be visible. No view in Jordan Hall is completely obstructed, and there are no pillars to block the view of the stage. Sometimes the railing in front of the balcony can impede the view of patrons sitting in the first row. Children are not encouraged to lean forward on the railing for a better view. There is also a break on either side of the balcony in row G between seats 15 and 17 on the Left and seats 16 and 18 on the right. Here is a list of these slightly obstructed seats:
Circle Section (Downstairs):
- Row N Left seats 1-15, Right seats 2-16
- Row O Left seats 1-15, Right seats 2-16
- Row P Left seats 1-15, Right seats 2-16
- Row Q Left seats 1-15, Right seats 2-16
- Row R Left seats 1-17, Right seats 2-18
- Row A Left seats 1-13, Right seats 2-14
- Row B Left seats 1-9, Right seats 2-10
- Row C Left seats 1-5, Right seats 2-6
- Row D Left seats 1-5, Right seats 2-6
- Row E Left seats 1-5, Right seats 2-6
- Row F Left seats 1-9, Right seats 2-10
- Row G Left seats 1-15, Right seats 2-16
What time should I arrive for a concert?
Doors to Jordan Hall will open 30 minutes prior to concert start time. Patrons should not arrive earlier than this time as our facilities will remain closed to external guests to maintain appropriate social distancing. NEC’s security and front of house teams will assist with distancing during audience arrival and departure to NEC’s campus.
Is there parking at New England Conservatory?
NEC does not have a private parking lot. On-street parking is extremely limited.
There are two conveniently close parking garages: Gainsborough Garage at 10 Gainsborough Street and Westland Avenue Garage at 35 Westland Avenue.
I will be late for a performance. Will I be let in?
We make every effort to begin our performances on time. In consideration of the performers and other audience members, latecomers will be seated at the discretion of the management.
At the Venue
Do you have a coat check?
Yes. There is a coat check located in the hall to the right next to the Men's Restrooms. The coat check is free of charge.
Can I take pictures or videos during the performance?
No, the use of all cameras and recording devices is prohibited.
Are animals allowed?
Only pets serving as a guide, signal or service pets to aid guests with disabilities are allowed in the hall.
Are there concessions available?
Concessions are not currently available for the 2021-2022 school year.
Can I bring food or drinks inside the hall?
No. There is no food or drinks allowed at any time in Jordan Hall.
I've lost an item, where can I find it?
Objects found may be given to an usher or brought to coat check. To inquire about missing items after the performance, please call Jordan Hall Security at (617) 585-1290.
Are there accessible seats available?
For general admission performances, please contact a member of the usher staff upon arrival and they will be able to show you to our accessible platform seats.
For performances with assigned seating, patrons requiring assistance should contact the presenting organization directly.
Is there an elevator located in Jordan Hall?
Yes, we have an elevator available at ground level that stops at the orchestra and balcony levels. For more accessibility information, please visit our Accessibility page here.
What are Jordan Hall's specifications?
The capacity, dimensions, and lighting specifications of Jordan Hall are as follows:
- Permanent seats: 989
- Platform loges: 8 wheelchair positions; 24 companion spaces
- Regular capacity: 1,029
- Temporary Row AA: 22
- Total capacity: 1,051
40' wide (46' near proscenium) by 29' deep. A stage extension can be installed to increase the depth to 36' or 38'. The stage is raked at a ratio of 1" per 8.
Clear Com communication for stage manager, front of house, spots, backstage light booth, and backstage left and right positions.
The IDEA console controls all stage and house lighting for Jordan Hall. There are 48, 20 amp dimmers dedicated to the stage performance lighting system. The number of available fixtures/dimmers varies throughout the concert season.
Any other questions? Please call the NEC Box Office at (617) 575-1260 during our Box Office hours or email the Box Office.